Question: A librarian seeks suggestions from colleagues about document delivery services. "I realize we're late to the party, but can folks share their experiences with the document delivery services they are currently using. We're interested in hearing about services that deliver journal articles, but neither necessarily legal nor medical articles. Thank you all in advance."

Laura S. Suttel: For document delivery, I highly recommend the University of Michigan's Information Transfer Service (MITS). I use them for close to 98 percent of my interlibrary loan and copying requests. My second go-to source is the Social Law Library in Boston. My firm is not a member of the library (we could save $ by joining). They have great historical legal resources and always amaze me with their quick turnaround time and excellent service.

John P. Fries: I recommend the following:

• Institute of Electrical and Electronics Engineers - "IEEE Xplore...delivering full text access to the world's highest quality technical literature in electrical engineering, computer science, and electronics."

• Wisconsin Tech Search (WTS) - "offers document delivery and reference services to business and industry, including on-line literature, patent and trademark searches."

• NYPL Express - "opens the renowned collections of The New York Public Library and the vast resources of research centers linked with the library throughout the world."

• Purdue Technical Information Service - "Established in 1987, TIS provides scientific, technical and management information to clients around the world."

• Infotrieve - "has access to the world's largest libraries of article and journal content, a collection that is constantly expanding through the company's ongoing partnership and alliances with publishers and content producers."

• Canadian Institute for Scientific and Technical Information (CISTI) - "is a science library and a world leader in document delivery for all areas of science, technology, engineering and medicine."